Regulatory Compliance

Last updated: 26 May 2026

Atsamera Consulting Limited is committed to conducting its lending business responsibly and in compliance with the applicable laws and regulations of the Republic of Zambia.

1. Regulatory Framework

Our operations are guided by the regulatory framework administered by the Bank of Zambia, including provisions relating to microfinance and money-lending, loan classification, and provisioning requirements set out in the relevant Banking and Financial Services regulations.

2. Know Your Customer (KYC) & Anti-Money Laundering (AML)

We perform identity verification and customer due diligence on all applicants in line with Zambia's anti-money-laundering obligations. This includes verifying NRC and business registration details and retaining supporting documentation.

3. Responsible Lending & Affordability

Before approving a loan, we assess affordability using statutory deduction calculations (PAYE, NAPSA, NHIMA) and a Debt Service Ratio (DSR) limit to help ensure repayments are sustainable for the borrower.

4. Credit Reference Bureau Reporting

In line with regulatory requirements, customer credit information and repayment performance may be shared with licensed Credit Reference Bureaus. Accounts in prolonged non-performance may be listed with a CRB.

5. Data Protection

We process personal data in accordance with the Data Protection Act No. 3 of 2021. See our Privacy Policy for details.

6. Complaints

If you have a complaint about our services or your loan, please contact us using the details below. We aim to acknowledge and address complaints promptly and fairly.

7. Contact

Atsamera Consulting Limited — AGRIEN HUB, SD 46 GF 387A, Chipwepeupe Rd, Lusaka, Zambia

Email: atsamerconsulting@gmail.com · Phone: +260 967 213762 / +260 574 089376

This page is a general informational template. Specific licensing and regulatory statements should be confirmed with the Bank of Zambia and qualified legal counsel before publication.